Returns and Refund Policy

You have 30 days from the date you receive your order to request a return.

Return conditions

To be eligible for a return, the product must be new, unworn, unused, complete, with its original labels and packaging. Proof of purchase may be required.

To request a return, contact contact@tryocheal.com. Returns sent without prior approval will not be accepted.

Return method and costs

Returns are made by post. We do not charge a restocking fee.

If you change your mind, order the wrong item or no longer want the product, you are responsible for return postage.

O'CHEAL covers return postage when the item received is damaged, defective or different from the item ordered.

Damaged or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us as soon as possible so we can investigate and offer a replacement or another appropriate solution at no additional cost.

Exchanges

We do not offer direct exchanges. Return the original item in accordance with this policy and place a new order once your return has been approved.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method within a maximum of 14 days. Your bank may require additional processing time.

Contact

Email: contact@tryocheal.com
Monday–Friday: 9:00 am–6:00 pm
Saturday–Sunday: 11:00 am–5:00 pm